Returns and Refund Policy

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy and the table below. The policy can be partially changed accordingly vendor and product verification. All kinds of refund will be paid on the base of our government policy and the real payment of the customer.

Special Note: For any kind of damage issue customer have to complain in front of or in presence of the delivery man or courier office staffs, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For any case where the items is not similar to what customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to and inform our customer service (+881685096402) and/or send a message to our Official Facebook Page ( about the incident.

Non-Refund Clauses

  1. For any kind of damage issue customer have to complain in front of or in presence of the delivery man or courier office staffs, otherwise it should not be granted.
  2. And if the customer failed to inform within 72 hours of the delivery time no complaint will be granted.
  3. Only quality issues will remain even after customers used.
  4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
  5. All Watch and Air pods 7 days 1 time replacement guarantee. (No Money Back). All Adapter 6-month 1 time replacement guarantee.

* Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)
** Stationary (Pens, Diary notebooks, Calculators etc.)
** Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) 7 days Replacement only.
** All Mobiles
** Furniture, Large appliances
** Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only 7 days Replacement only

Category Conditions

  • Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
  • Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
  • Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
  • Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
  • Undamaged Packaging Product’s original packaging/ box should be undamaged.
  • The field executive will refuse to accept the return if any of the above conditions are not met.
  • For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
  • Part 3 – General Rules for a successful Return
  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  • During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
  • Our All-Home Delivery are CLOSE Box Delivery
  • Wrong Delivery – (Customer received delivery message, product not delivered):
  • In case the product was not delivered and you received a delivery confirmation email/SMS, Customer have to report the issue within 72 hours from the date of delivery confirmation for the seller to investigate.’

Refund Timeline

If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take a longer time in exceptional cases that are related to other payment gateways, government authorities, or any. Provided that received cash back, bonus, apology amount, gift amount, if any, will be adjusted with the refund amount when applied.